Training Sessions
Customer Profitability - Drilling down to understand which customers are more profitable and why Agreement Future Billing - See potential future Recu...
Fri, Sep 10, 2021 at 4:42 PM
Ticket Labor Analysis: Report on ticket type, subtype and item. View ticket and labor data by common issue and resource costs on the labor. Common Is...
Fri, Sep 10, 2021 at 4:44 PM
Project Summary - View active or closed projects across your organization, by project manager or by customer. See which projects are running on budget an...
Fri, Sep 10, 2021 at 4:46 PM
See several high-value Dashboarding examples. Understand how to leverage Dashboarding to quickly and easily see all the metrics & KPIs that matter t...
Fri, Sep 10, 2021 at 4:47 PM
Who is entering time and how much time is spent on customer? How many tickets are worked on and resolved? Are scheduled resources working on tickets...
Fri, Sep 10, 2021 at 4:35 PM
Cognition360 Insights Excavator Series – Educational Webinars We recommend the following training videos by department. You can find these in your Cogn...
Thu, Jan 5, 2023 at 5:53 PM