Support
Our Support Team typically works Monday - Friday in varied time zones.
Support Portal - https://support.cognition360.com
This is the best way to create tickets, get info on reports, update existing tickets.
Email - support@cognition360.com
Send us an email to quickly create a Ticket for our Customer Support team. Ask general questions, change how your reports look, request new features, or any other inquiries. Contacting us here will generate a ticket and you should get an auto response. If you do not get a response we are not receiving your emails, so please call us or use the portal.
Phone - 866.959.8009
This line is answered 24/7 - however Cognition360 does not have call center support. Only use this if you can't reach us for some reason with the other methods.
Account
Subscription Portal - http://cognition360.chargebeeportal.com
Access this portal to manage your subscription, download invoices, update payment methods, etc. Only the primary account holder may access this portal (typically this is the first user account created).
Email - accounting@cognition360.com
Contacting us here will get to our Accounting Department. We should get back to you within 24 hours.
Phone - 866.959.8009
This line is answered 24/7 - however Cognition360 does not have call center support. Only use this if you can't reach us for some reason with the other methods.
Account Management
Email - accountmgr@cognition360.com
You can email your Account Manager directly, however if you cannot reach them or are unsure who that is send an email here. An Account Manager will follow up with you within 24 hours.