Author:  Marnel Catlett

Info:  This article explains how to access our articles and other support functionalities like logging a new ticket or checking the status of a ticket.

Please note - All images or report examples are based on our Demo data.  Any similarities are purely coincidental.


TABLE OF CONTENTS


Step 1: Log In to the C360 Portal


Step 2: Navigate to the Support page

  • From the menu, Select Academy and then Support.

Step 4: The support page Content

  • The key elements* are highlighted below (*subject to change)

  •  
  • By clicking on any linked item, you will be able to access the content.
  • The same functionality of the support page exist within the articles.
    1. Search bar
    2. New Support Ticket
    3. Check Status.
    4. Article
    5. Related Articles


For queries, please contact support@cognition360.com