Technical information

Report Usage Frequency
Authored by Eamon Magan Which reports should you use and when This is list of reports that we recommend are viewed Daily, Weekly and Monthly.   ...
Wed, Mar 16, 2022 at 6:47 PM
On-Prem Installation of Cognition360 Data Service
Authored by Clive Trott Configure your on-premise instance of ConnectWise Manage to talk to our Cognition360 environment. To setup the on-premise co...
Wed, May 4, 2022 at 11:28 PM
Cognition360 Downloads
Authored by Eamon Magan All Customers Power BI Deployment App This download is for an application that registers our Power BI deployment application a...
Wed, Mar 16, 2022 at 6:48 PM
What is Cognition360?
Authored by Aaron Kennedy We ran MSPs for years and struggled with getting actionable data out of our own businesses. So we developed Cognition360&#x...
Wed, Mar 16, 2022 at 6:49 PM
Can I get a refund on a Cognition subscription?
Authored by Aaron Kennedy In most cases, payments for Cognition subscriptions aren’t refundable.   If you have an issue with your account, or think t...
Wed, Mar 16, 2022 at 6:49 PM
C360 LIVE - Displaying Views on Large Screens
Authored by Clive Trott The single view reports were designed primarily to be displayed on large screens. To set up the views to be displayed, you will nee...
Wed, Mar 16, 2022 at 6:50 PM
C360 LIVE - Data Refresh Rates
Authored by Clive Trott How long before the data is updated. The report views can be refreshed from the browser or through Power BI. Cognition Live co...
Wed, Mar 16, 2022 at 6:51 PM
C360 LIVE - Set up Options
Authored by Clive Trott Options to get the best out of the LIVE component The Cognition Live ticket reports do have the ability to be configured to ex...
Wed, Mar 16, 2022 at 6:58 PM
C360 LIVE - Report Views
Authored by Clive Trott Brief overview of the reporting views The following is a brief overview of the reporting views available:   Ticket Dashbo...
Sun, Jan 16, 2022 at 12:01 PM
C360 LIVE - Introduction
Authored by Clive Trott The Cognition Live module surfaces data in near real-time using the CW Manage API Callbacks function. The reports and views availab...
Wed, Mar 16, 2022 at 7:03 PM