Authored by Clive Trott
Options to get the best out of the LIVE component
The Cognition Live ticket reports do have the ability to be configured to exclude boards of your choice. If a board is showing in the report views, we can have it excluded by default. If you let us know the board or boards to exclude.
Ticket priority/urgency is ordered by the severity of the value i.e. Priority 1 will be first and so on. If the order reported is incorrect, do let us know the order you would like to see applied.